The Builder's Pipeline ("we," "us," or "our"), a brand operated by Clark Custom Homes, LLC, respects your privacy. This Privacy Policy explains what information we collect through thebuilderspipeline.com (the "Site") and our advisory services, how we use it, and the choices you have.

Information We Collect

Information you provide to us

When you submit our application form, contact form, or request the free Builder's Pipeline Audit, we collect the information you choose to give us, which may include:

• Identity and contact details — name, email address, phone number, company name, and location

• Business information — revenue range, years in business, project size, lead sources, pipeline details, and goals

• Application responses — your answers, obstacles, objectives, and any notes or messages you send us

• Any other information you voluntarily include in communications with us

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical data, such as your IP address, browser type, device information, pages viewed, and referring URLs, using cookies and similar technologies (see Section 5).

How We Use Your Information

We use the information we collect to:

• Review applications and assess fit for the advisory program

• Respond to inquiries and provide the resources you request, including the audit

• Communicate with you about the program, scheduling, and your account

• Operate, maintain, secure, and improve the Site and our services

• Send updates or marketing communications where permitted (you may opt out at any time)

• Comply with legal obligations and enforce our agreements

How We Share Your Information

We do not sell your personal information. We may share it only as follows:

• Service providers — trusted vendors who help us operate the Site and business (for example, email, CRM, hosting, analytics, and scheduling tools) under confidentiality obligations

• Legal and safety — when required by law, subpoena, or to protect our rights, property, or safety, or that of others

• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

• With your consent — for any other purpose disclosed to you at the time of collection

Cookies & Analytics

The Site may use cookies and similar technologies to remember your preferences, understand how the Site is used, and improve performance. We may use analytics providers such as Google Analytics and advertising pixels such as the Meta (Facebook) Pixel. You can control cookies through your browser settings; disabling them may affect Site functionality.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to maintain our business records, and to comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing. Residents of California (CCPA/CPRA) and other jurisdictions may have additional rights. To exercise any of these rights, contact us using the details below. You may also unsubscribe from marketing emails at any time using the link in those emails.

Third-Party Links

The Site may contain links to third-party websites or services we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their policies.

Children's Privacy

The Site and our services are intended for business owners and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

SMS / Text Messaging

Program description

The Builder's Pipeline sends customer support and service-related messages to users who submit inquiries through the website https://www.thebuilderspipeline.com chat widget. Messages may include responses to support requests, ticket updates, appointment coordination, or follow-up communications related to an existing inquiry. Messaging is limited to customer care purposes and does not include promotional content.

How you opt in

Users initiate a support request by interacting with the The Builder's Pipeline website https://www.thebuilderspipeline.com chat widget. During the chat interaction, users may voluntarily provide their mobile phone number to receive follow-up support messages. By submitting their number, users provide consent to receive customer care text messages from The Builder's Pipeline related to their inquiry. You may also opt in by checking the SMS consent box and submitting your mobile number through our contact or application forms.

After you opt in, you will receive a confirmation message such as:

Opt-In Confirmation

"You've opted in to receive customer care messages from The Builder's Pipeline regarding your inquiries or service requests. Msg frequency varies based on your support interactions. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help."

Sample messages

Sample Message #1

"Hi! This is The Builder's Pipeline. We received your recent inquiry and a team member will follow up shortly. Reply STOP to unsubscribe."

Sample Message #2

"Hello from The Builder's Pipeline. We are following up regarding your support request. Please let us know if you still need assistance. Reply STOP to unsubscribe."

Frequency, rates & opt-out

• Message frequency varies based on your support interactions.

• Message and data rates may apply.

• Reply STOP at any time to unsubscribe from text messages. Reply HELP for help.

• Consent to receive text messages is not a condition of any purchase or of acceptance into our program.

Important — Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with subprocessors that directly support delivery of the messaging service (for example, our SMS platform provider).

Carriers are not liable for delayed or undelivered messages.